Service support

—— After-sales service

01

The company will contact the customer within two hours to understand the basic situation.

02

Non-human product problems are guaranteed to be resolved within 24 hours, in the event of special circumstances, the company can provide standby until the problem is resolved.

03

Remote city customers products such as non-man-made problems, to ensure that within two working days to help customers solve the problem.

04

We provide 12-hour telephone service every day for overseas customers, providing free product training and technical problem solving for customers

05

Customised products, the company strictly in accordance with the customer confirmed the requirements of the drawings production, such as factory reasons for the products do not match the drawings of the factory to arrange for re-production.

06

Service principle: The product warranty period is 12-36 months. During the warranty period, the supplier will repair and replace free of charge the parts and components damaged due to quality reasons. Outside the warranty period of parts damage, the provision of spare parts, caused by the demand side of the equipment damage caused by human factors, the supply side to repair or provide spare parts.

What is your warranty term? 2011-12-12 12:15:59

Minghao guarantee for three years we'll provide free repairing. If anywhere goes wrong during. During this period accessories and electronic components will have a one-year free warranty. Anything is broken during the warranty. The replacements will be sent immediately and get within. Provide daily maintenance and technical services.

What is your payment term? 2011-12-12 12:15:59

1. T/T transfer, 40% advance payment for start production, after paying 60% balance payment for shipping.
2. Paypal or trade assurance is available.

How long is the delivery time? 2011-12-12 12:15:59

1. The manufacturing time is 40 working days and will be enforced as soon as receiving the deposit. 

2. The technical files (layout, drawings, etc) confirmation time shall not be included in the manufacturing time.

How to choose brewhouse equipment? 2011-12-12 12:15:59

Brewhouse system selection for purchasing beer equipment there are about basically four types including 2 vessel brewhouse, 3 vessel brewhouse, and 4 vessel brewhouse. The combination type can be chosen depending on the client's budget, space size, local brewing process. We will also recommend according to old clients' experiences and different country brewing features.

How does we control quality? 2011-12-12 12:15:59

Minghao will have at least 4 times inspections for each order, including materials come inspection, production process control, finished production inspection, and full line testing and inspection before shipping to ensure the final product will meet the client's requirements.

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Customised products

—— The company strictly in accordance with the customer's confirmation of the requirements of the drawings, such as factory reasons for products and drawings do not match the factory to arrange for re-production, and bear the return freight.

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